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All orders placed before 4:00 PM Eastern standard time will be shipped the same business day. Any orders after 4:00 PM Eastern standard time will be ship on the next business day.
We will not process orders for items that are not currently in stock.
All orders will be shipped to a single address. If you wish to ship to multiple addresses, the orders must be processed independently.
Sharkbitegear.com uses different carriers to make sure your items will arrive on time:
For US addresses, FedEx does not count Saturdays, Sundays, or federal holidays in a guaranteed delivery time. USPS does include Saturdays for delivery to most areas but does not count Sundays or federal holidays; their estimated days for delivery are also not guaranteed. Business days do not include weekends.
Once your order has been shipped and the carrier has generated a tracking number, you will be emailed the tracking information. Tracking information is available within your account. International order sent through USPS do not guarantee tracking after they leave the US.
If you have any shipping concerns please email us at email@example.com for assistance. Tracking numbers are not active until the shipping provider scans the package. This may be as late as seven or 8 PM (depending on the time zone).
All damage packages must be reported to us within one business day of the receipt. These packages will be reported to the carrier for a damage claim. Please do not discard any packaging a product until all shipping issues have been resolved. If your package is lost, please contact us as soon as possible at firstname.lastname@example.org so that we can work with you to resolve the issue. We requested you check with all family members, coworkers, neighbors or any other person that may have excepted or store the package before reporting that it is lost or missing. If you live in an apartment complex please check with the front office to see if it was received by them.
Typically, your package is left in a safe location if no one is available to receive it. However, it is ultimately up to the individual driver if he or she feels comfortable leaving the package without a signature. USPS drivers will leave your package in your mailbox, but if the package does not fit they will leave it at your door.
Import duties, fees, and taxes
We strongly recommend that you choose a carrier that you are familiar with.
In the event that a package is detained or refused at time of import by the countries customs agency for any reason, we will credit a full refund of the order less the total shipping charges including any return charges. This refund is processed when the order is returned to us. If an order/package is refused and sent back to us with outstanding charges incurred during delivery, we will apply all charges to the purchasers account and deduct the charges directly from the credit amount due to you for the return upon receipt of the returned package.
USPS is the only carrier they will return your package if it cannot be cleared through customs without you or us incurring additional charges.
Sharkbitegear.com except the following payment methods:
Sharkbitegear.com does not accept the following payment methods:
Mixing payment methods
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